Roughlee is an 'EXCELLENT' school (SIAMS School Inspection)
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Roughlee Church of England Primary School

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Complaints Procedures

From time to time parents and members of the public may have a concern, or wish to make a complaint, about some aspect of the conduct/operation of the school, the conduct of the headteacher, an individual member of staff, the governing body or an individual governor. Should you wish to raise a concern or complaint, a copy of the school's complaints procedure is available on the school's website or from the school office.


It is very important to the school and governing body that complaints are resolved at the earliest opportunity with a satisfactory outcome for the complainant and it is therefore vital that any complaint follows the complaints process. Governors will act to ensure procedures are adhered to; this protects the school, pupils, complainants and staff. In considering concerns or complaints, the school will ensure that they are dealt with effectively and with fairness to all parties. However, anonymous complaints will not normally be considered.


In dealing with your complaint:

  • we will deal with your complaint honestly and politely and in confidence;
  • it will be looked into thoroughly, fairly and as quickly as possible;
  • we will keep you up-to-date with what we are doing;
  • we will apologise if we make a mistake; and
  • we will tell you what we are doing to put things right.


The headteacher and governing body are fully committed to the improvement of our school. We welcome feedback from parents and carers and will always try to resolve any concerns as quickly as possible.

SEN Complaints 


If any parent/guardian has any concerns regarding the education of their child with special educational needs and/or disability, they should contact the school immediately and make an appointment to see the class teacher and the SENDCo, in line with the school’s standard complaints procedure outlined in the Complaints Policy.


All concerns will be dealt with sensitively and with the child’s needs and care at the heart of our work. The Headteacher will be informed of all complaints but only become actively involved if  complaints cannot be resolved by the class teacher or SENDCo.


A record of all complaints will be kept in the child’s secure file. If the Headteacher is unable to resolve the difficulty, the complaint should be put in writing to the SEND Governor and the Chair of Governors. The Headteacher and SEND Governor will meet with parents and then discuss the appropriate course of action following the guidelines in the Complaints Procedure. The Headteacher will draw the parents’ attention to the LEA conciliation service at this stage. The LEA will only be involved after other avenues to resolve the situation have been exhausted.

School Address

O Roughlee Church of England Primary School Blacko Bar Road, Roughlee, Nelson, Lancashire, BB9 6NX UK